Terms & Conditions

GrowStays is a hotel revenue management and OTA optimization company based in New Delhi, India. We partner with independent hotels, hotel chains, and hospitality businesses to maximize their online revenue through smarter pricing strategies, competitor analysis, and OTA channel management.

Our platform and services are designed exclusively for hotel owners, general managers, revenue executives, and authorized hospitality professionals.

By accessing our website, registering your hotel, requesting a demo, or engaging with any GrowStays service — whether verbally, digitally, or through a signed agreement — you confirm that you:

• Are at least 18 years of age and legally authorized to enter into this agreement
• Represent a legitimate hospitality business or are acting on behalf of one
• Have read and agree to be bound by these Terms & Conditions in full
• Accept our Privacy Policy as incorporated herein by reference

GrowStays provides a range of hotel revenue management and OTA optimization services. The specific scope of services will be detailed in your service agreement or onboarding documentation.

To enable GrowStays to deliver services effectively, clients agree to the following responsibilities:

• Provide accurate, complete, and up-to-date hotel information including room types, rates, and availability
• Grant GrowStays authorized access to OTA portals and systems as required for service delivery
• Appoint a designated point of contact who is available during agreed business hours
• Respond to pricing recommendations and action items within a reasonable timeframe
• Notify GrowStays promptly of any changes to property details, ownership, or business structure
• Ensure all information shared with GrowStays is truthful and not misleading
• Not use GrowStays services for any unlawful, deceptive, or unethical business practices

Service fees are outlined in your individual service agreement or proposal document provided by GrowStays. The following general terms apply to all paid engagements:

Both GrowStays and its clients acknowledge that in the course of the service relationship, each party may have access to confidential business information, including but not limited to pricing strategies, revenue data, OTA login credentials, and proprietary business methods.

• Both parties agree to keep all such information strictly confidential
• Confidential information shall not be disclosed to any third party without prior written consent
• GrowStays will never share your hotel's pricing strategy or revenue data with a competing hotel or property
• OTA login credentials shared with GrowStays are stored securely and used solely for service delivery
• Confidentiality obligations survive the termination of the service agreement for a period of 2 years

All content, tools, dashboards, methodologies, algorithms, reports, and processes developed or maintained by GrowStays are the exclusive intellectual property of GrowStays.

• You may not copy, reproduce, distribute, or reverse-engineer any GrowStays tools, reports, or systems
• Access to the GrowStays RMS platform is licensed, not sold — your access is non-transferable
• Reports and analysis generated for your hotel are for your internal use only and may not be resold
• The GrowStays name, logo, and brand elements are protected trademarks and may not be used without written permission

GrowStays provides revenue management recommendations and advisory services. While we apply industry expertise and data-driven analysis, we cannot guarantee specific business outcomes.

Either party may terminate the service relationship in accordance with the terms set out below.

• Clients may terminate services by providing a minimum of 30 days' written notice to GrowStays
• GrowStays may terminate services with 30 days' notice for any reason, or immediately in cases of a material breach
• Upon termination, all outstanding fees become immediately payable
• GrowStays will return or delete client data within 30 days of termination upon written request
• Access to the GrowStays RMS platform will be revoked on the termination date

These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

GrowStays reserves the right to revise these Terms & Conditions at any time to reflect changes in our services, legal requirements, or business practices.

• Updated Terms will be posted on this page with a revised effective date
• For material changes, we will make reasonable efforts to notify active clients via email
• Continued use of GrowStays services after the updated Terms take effect constitutes acceptance of the revised Terms
• If you do not agree with any changes, you may terminate your service relationship in accordance with Section 9

If you have any questions, concerns, or require clarification on any part of these Terms & Conditions, our team is ready to help.